Outsourced Customer & Tech Support That’s Built for Growth-Oriented Startups

Outsourced Customer support Solutions 

Customer & Tech Support That Understands Your Users, Your Stack, and Your Goals.

At Azanah, we offer scalable, human-first support for startups that want more than script-readers. From Tier 1 inquiries to technical troubleshooting and sales support—we become your dedicated, tech-savvy team.
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98%

Client Satisfaction Rate

Every interaction is tailored, compassionate, and outcome-driven—because we treat your customers like our own.

89%

First Contact Resolution

Swift, expert responses that solve issues on the first try. Less frustration, more delight.

97%

Omnichannel Response Efficiency

Seamless support across phone, chat, email, and social—delivered by humans who care and tools that understand.

95%

Employee Retention

RATE

Happy agents = happy customers. Our compassionate workplace culture keeps top talent—and your support—steady and sharp.

Why Azanah?

Personalized Support That Cares

Our support agents aren’t just trained in tech — they’re trained in empathy. Every interaction is infused with real human understanding, patience, and care.

AI-Powered Operations

From ticket routing to sentiment analysis and smart escalation workflows — our internal systems are optimized for speed and quality using AI that amplifies our human support.

Tech-Savvy and Business Smart

Our teams are fluent in troubleshooting complex tech issues. Our agents are trained to identify upsell/cross-sell opportunities, converting leads with confidence and drive revenue

24/7 Omnichannel Support

Whether it's Phone, chat, email, or social—your users are everywhere, and so are we. We connect with your customers whenever and wherever they are.

What we offer

Customer Support

Friendly, efficient, human-first assistance for inquiries, onboarding, and follow-ups

  • 24/7 Multichannel Support
  • Multilingual Support
  • Order and Account Inquiries
  • Feedback Collection & CSAT Management
  • Product Onboarding
  • After-Sales Care
Tech Support

Tier 1, Tier 2 & Tier 3 support for your products, smart devices, web platform, apps, and more.

  • T1, T2 & T3 Troubleshooting
  • Remote Device Assistance
  • App & Software Support
  • Smart Home & IoT Configuration
  • Escalation Handling & SLA Management
Add-ons / Special Services
Your success is ours, so we do everything to ensure all your business-evolving support needs are met as you grow.
  • Support Knowledge Base Creation
  • Feedback Analytics & Reporting
  • E-commerce Support
  • Sales Chat & Conversion Tracking
  • Back office support
Work process

How it works

Get quality support for your business from us in 4 simple steps.
We are always on hand round-the-clock; no holidays, no offs. Only completely dedicated support.

Step 1. Reach us
Get in touch to thriugh discuss your needs.
Step 2. Customized Solution

We create a support plan tailored to your requirements.

Step 2. Onboarding & Setup

Seamless integration with your existing systems.

STEP 2. Ongoing Support & Scaling

As your business grows, Azanah scales with you.

Azanah is not just another support provider. Our combination of human expertise with AI-driven efficiency means faster, more personalized support—just for you.


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Contact Form

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CONTACTS

5 Olu Koleosho St, Ikeja, 101233, Lagos, Nigeria
+2347086712005
Info@azanahsupport.com
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